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I can help you get the best out of your hotel computer systems - how to determine whether you have the right ones, what your priorities should be, what to look for when buying or upgrading, how to go about it, and how to make the best use of them. In an ongoing effort to de-mystify technology, I also write articles regularly for the trade press (particularly Hospitality Upgrade magazine), and compile the Technology News for the bi-weekly "Siegel Sez" edition of Hotel-Online's daily electronic newsletter. (News Archives can be searched here, see below left.) What's New, Latest Article Customer Relationship Management - Summer 2008 Loyalty is a fickle concept when many travelers belong to several frequent guest programs and expect good service wherever they stay. What tools are hotels using to contact guests before and after their stay without being intrusive, and to ensure that their preferences are met and their stay is memorably good? Tech News, August 6 - 26, 2008 Tech-savvy travelers cover all ages, spend 50% more on travel than non-techies Deville Hotels, Scandic pick MICROS’ OPERA Sheraton implements Microsoft’s Surface systems in five hotels Details and much more at Tech News 9301 236th Street SW, Edmonds, WA 98020 tel 206.546.0966    fax 206.337.1355    cell 206.355.3111 Site design by roger los designs